Refund Policy

Customer Satisfaction Guarantee

At Childhood Art, we value our customers and strive to provide high-quality products and exceptional service. We understand that sometimes issues may arise with your order, and we want to ensure your satisfaction. This Customer Return Policy outlines the procedures and guidelines for requesting replacements for damaged items.

Printed-to-Order Policy

Important: All items available on childhoodart.com are printed to order, ensuring that each piece is specially created for you. Due to the personalized nature of our products, we do not offer refunds on items that have been delivered as ordered, except in cases of damage during transit.

Replacements for Damaged Items

We take great care in packaging and delivering your orders to ensure they arrive in pristine condition. However, if your item arrives damaged, we will gladly send you a replacement. To initiate the replacement process, please follow the steps outlined below:

A. Contacting Support

Kindly send an email to support@childhoodart.com within 7 days of receiving your damaged item. Include the following information in your email:

  • Order number
  • Detailed description of the damage
  • Clear photographs of the damaged item(s)

B. Assessment and Approval

Our support team will review your request and assess the provided information and photographs. We aim to respond to your request within 48 hours (excluding weekends and holidays). If the damage is evident and meets our criteria, we will approve the replacement.

C. Replacement Process

Once your request is approved, we will initiate the replacement process. Please note that replacements are subject to the availability of the original item. If the exact item is no longer available, we will contact you to discuss alternative options.

D. Return of Damaged Item

In some cases, we may request the return of the damaged item. If this is necessary, we will provide you with detailed instructions on how to return the item at no additional cost to you. We recommend retaining the original packaging for returning the item safely.

Exclusions

The following situations are not eligible for replacements under this policy:

  • Damage caused by mishandling or improper use of the item.
  • Damage resulting from failure to follow care instructions provided with the product.
  • Normal wear and tear of the item over time.
  • Changes in color or appearance due to variations in computer or device screens.

Customer Responsibilities

To ensure a smooth replacement process, we kindly request that customers fulfill the following responsibilities:

  • Provide accurate and complete information, including order numbers, descriptions, and photographs of the damage.
  • Contact our support team within 7 days of receiving the damaged item.
  • Follow any instructions provided by our support team promptly and accurately.
  • If requested, return the damaged item in accordance with our instructions.

Contact Information

Note: This Customer Return Policy is subject to change without prior notice. Please refer to the policy in effect at the time of your purchase.

For any questions, concerns, or assistance regarding the return and replacement process, please reach out to our support team at:


support@childhoodart.com

We are here to help and will respond to your inquiries as soon as possible.